Website CRM – Fulfillment

1. Website & Product Management

• Upload and update product listings on the website
• Ensure accuracy of product information, pricing, sizing, and inventory status
• Maintain website content consistency in line with brand standards
• Monitor website functionality and report technical issues promptly

2. Order Processing & Fulfillment

• Process online orders accurately and promptly, monitor order status, and update customers when necessary
• Coordinate with warehouse and production teams to ensure proper packing and on-time delivery
• Handle order adjustments, returns, and exchanges in accordance with company policy

3. CRM & Customer Data Management

• Maintain and update the customer database within the CRM system, Track customer purchase history, and basic engagement data
• Support customer communication related to order confirmation, shipping updates, and after-sales follow-up
• Assist in generating basic reports on sales performance and customer activity

• Minimum 2-5 years of experience in E-Commerce operations, website administration, order management, or CRM-related roles
• Familiarity with website backend platforms (Shopify, WordPress, or equivalent CMS)
• Basic understanding of CRM systems and customer data management. Strong attention to detail with high accuracy in order processing and inventory tracking
• Organized, responsive, and able to manage multiple operational tasks simultaneously. Comfortable coordinating with warehouse, sales, and production teams
• Proficient in Microsoft Excel or Google Sheets for reporting and data tracking

• Salary ranging from 12.000.000 – 15.000.000, finalized based on interview performance.
• Salary Review & Project Compensation: Salary review after 6 months, based on performance and contribution.
• Working Hours: Monday to Friday: 9:00 AM – 6:00 PM – Saturday: 9:00 AM – 1:00 PM
• Insurance- Health insurance is provided after 6 months of continuous employment, subject to a 3–5 year contract commitment.
• Confidentiality: – All employees at House of Première (HOP) / VFA are required to sign a Non-Disclosure Agreement (NDA) before, during, and after employment.